Return, Replacement and Cancellation Policy
Last revised and updated: July 6, 2022
- We at Exclusiff take the highest consideration for this policy to help our customers with a smooth process and easy customer service. Although- A return, A replacement, or a cancellation needs to abide by the terms provided by Exclusiff. It is in the sole discretion of Exclusiff and its customer care executive to help with the above after a detailed report is provided for the same.
- Exclusiff aims to refund the debited amount within 7 working days after the product is received back at Exclusiff.
- Time in refund may defer according to bank timings and processing time of your bank.
- In the case of a Refund not being received please get in touch with us
Product Return Terms and Conditions:
- Exclusiff will provide you a return request if the product return request is raised within 7 days since the product was received at the given delivery address. The buyer can either get in touch Via Mail at- email@example.com or Via Telephone at- +917977609326.
- In the case of return due to personal reasons away from any defects or manufacturing issues, the buyer would be bound to pay the transport charges for the same not exceeding – Rs 1000/-
- No return of products will be accepted post 7 days of product received by the buyer.
- No returns are to be accepted due to damage to the product in transit, in the case of transit damage Exclusiff team will provide replacement of a damaged component or complete product after the customer care executive provides a report for the same at no extra cost. This can only comply if the request has been put in within 7 days of the product being received.
Product Replacement Terms and Conditions:
- In the case of functionality issues, please refer to warranty claims.
- Product replacement for the complete product is at the discretion of Exclusiff by the report provided by its customer care executive.
- In the case of a product being damaged due to transport, a free-of-cost replacement will be provided refer to the terms and conditions of "Returns- point 4" for detailed instructions.
- Replacement of Components within the warranty timeline will be provided at the discretion of Exclusiff and its customer service executive provides a report.
- In the case of mishandling, modifying or wrong fitment warranty cannot be claimed for product replacement or component replacement.
- A nominal delivery fee may be charged to you, not exceeding Rs 500/- for transport of component or product, depending on the sales executive report at the discretion of Exclusiff.
Cancellation Terms and Conditions:
- Cancellation requests can only be punched in within 48 hours of order placement and if only the order has not been fulfilled or dispatched.
- Once the tracking number has been provided to the customer, please follow the above steps provided in the "return policy".
- If in the case of the box has been opened and the chair has been fixed order cannot be canceled or returned without a valid reason(please refer to return policy), which is to be accepted at the discretion of Exclusiff.
- Once the order is canceled, we aim to refund the debited amount back to your bank within 7 working days and given the processing time of your bank.
- You may also directly get in touch with our team to cancel your order via Mailfirstname.lastname@example.org or via Telephone-+917977609326.
- Cancellation requests are at the sole discretion of Exclusiff in case the order has already been fulfilled or dispatched a nominal cost for transport would have to be borne by the buyer.